Bio: As the Relationships Manager at Sarton Pelvic Healing, Rachel is the first voice you hear on the phone. With her welcoming presence and caring nature, she sets the tone for every patient’s experience—making sure they feel seen, valued, and supported from the very start. Multitasking is her superpower, allowing her to juggle the many moving parts of the clinic while still making every person feel like the top priority.
Professional Background
Rachel is approaching 20 years of experience in patient care coordination, office management, and customer service. Her career has centered on passionately creating positive patient experiences, leading administrative teams, and keeping clinics running smoothly. Skilled in communication, conflict resolution, and organization, she ensures that both patients and providers are supported every step of the way.
She has a natural gift for connecting with people, building trust, and nurturing lasting relationships. Whether answering a call, helping someone navigate their visit, or coordinating the details behind the scenes, Rachel’s dedication and upbeat energy are what help keep our world turning.
Philosophy of Care
Rachel believes that healing begins with connection. Her approach is rooted in compassion, active listening, and the belief that a warm welcome can transform a patient’s entire experience. She also knows that clinics thrive on countless details happening seamlessly at once, and she embraces multitasking as a way to keep everything—and everyone—moving forward with care and attention.
Outside the Clinic
When she’s not at work, Rachel enjoys dancing—especially line dancing—taking vacations to recharge, exploring wineries with her husband, laughing with friends, and spending time with her adorable baby nephew. She values joy, family, and balance, which shine through in the warmth she brings to her work each day.
